Bellhops

Bellhop Moving is a deceptive brokerage (not a direct moving company) that intentionally underquotes customers to lure them in, only to inflate charges by 350% or more after services are rendered. The kids they hire as "movers" are not professional or qualified movers, and they even admitted underquoting is standard practice for Bellhop.

The company makes no effort to be transparent about pricing. They quoted me 4 hours to move a 750 sq. ft. apartment just 3 miles, with only one large furniture item (a 3-seat couch) and total possessions that filled only half a truck. The move ended up taking nearly 11 hours, and with all charges, the cost exceeded $3,000 - an outrageous, predatory scam.

When I reported these serious issues mid-move, Bellhop lied about sending help and never followed up. Post-move, they falsified documents sent to my credit card company, falsely claiming more movers were present and that I never raised any issues or concerns, despite extensive communications proving otherwise. The Better Business Bureau (BBB) has been trying to hold them accountable for years due to an overwhelming number of similar complaints (1.2-star rating, 131+ complaints), but the State Attorney General offices have not yet taken action.

This company is a scam, a bait-and-switch operation, and a consumer nightmare. If you value your time, money, and sanity, hire one of the many alternatives to Bellhop Movers.

Move size: 1 Bedroom Home Service cost: $2965

This company damaged over 10,000 worth of my property offered me 325. My contract says if things are damaged accidentally however this was no accident I have video to date I have not been compensated. Also I am a disaster victim they showed up late I hired 4, 3 showed they tore up my Sofas tv mirrors stole items we had to make a police report. Bellhop knew as I phoned them this company did not have wrap paper or moving pads and the movers told me they were overbooked by bellhop and tired and left Prior to moving everything out I rented a uhaul truck and took my things left to a uhaul storage. The movers were young looking and aggressive towards me using explicit vulgar language bellhop again was aware as I phoned them. Bellhop contract says what they pay for accidental damage this was not an accident the movers laughed and said they don’t care if they get fired they have other jobs bellhop raised the price of the move than wanted me to think they compensated me. No I have thousands of deliberate damaged furniture

Move size: 3 Bedroom Home Service cost: $1250

I typically refrain from lengthy reviews, but our appalling experience with Bellhop compels me to warn others. This moving company, which presented itself as professional and reliable, turned our long-distance move from Los Angeles to Seattle into a complete nightmare.

Pre-Move Promises vs. Reality: Upon booking, I discussed specific requirements with a Bellhop representative, Jamie Edwards. I was assured that our movers would be Bellhop employees, in uniform, using a Bellhop truck, and equipped to handle a long-distance move with all necessary supplies. Instead, what followed was a cascade of misinformation and chaos:

Confirmed Moving Date Changed: We were informed at the last minute that our moving date was not guaranteed.

Movers Unprofessional: The movers, who arrived in an Enterprise truck, were subcontracted, not Bellhop employees. They lacked professionalism, appearing disheveled and unprepared.

Lack of Supplies: The movers had insufficient blankets and no proper packing materials, forcing us to use our own resources.

Day of the Move: The moving day was rife with stress and mismanagement:

Incorrect Timing: Confusion over the scheduled time due to a timezone mix-up, causing unnecessary panic.

Unprepared and Unprofessional Staff: The team leader brought his toddler to the job site, contributing further to the unprofessional atmosphere. The movers were inadequately prepared, with minimal moving supplies.

Constant Threats of Insufficient Space: We were repeatedly warned that our belongings might not fit, despite prior moves having no such issues.

Post-Move Issues:

Avoidance by Bellhop Representatives: Attempts to contact the Bellhop representative who arranged our move were futile.

Empty Promises: Conversations with the CEO and other supervisors during the move promised resolutions that never materialized.

Severe Damage and Carelessness: Our belongings were carelessly handled; not properly wrapped or secured, resulting in significant damage.

Conclusion: This move was marked by a severe lack of professionalism, preparedness, and honesty. What was advertised as a stress-free and efficient service turned out to be a distressing ordeal, with movers who seemed barely more capable than if we had hired random people off the street. The experience was so far from what was promised that it felt like a blatant case of false advertising.

Demands for Resolution: We have captured extensive video evidence and possess all relevant communications. We are seeking full reimbursement for the move and compensation for damages, which we estimate to be at least $10,000.

Final Thoughts: If you value your belongings and peace of mind, I strongly advise against using Bellhop. This experience was not only stressful but also deeply disappointing from a company that claims to be a leader in the industry.

Move size: 3 Bedroom Home Service cost: $8000

Please ensure you fully read the terms of service for bellhops when considering booking with them and take this sentence very seriously- "You further acknowledge that you may be exposed to situations involving Third Party Providers that are potentially unsafe, offensive, harmful to minors, or otherwise objectionable, and that the use of Third Party Providers arranged by Bellhops is at your own risk and judgment."

I was quoted for a dedicated truck for my move from Chicago to New Jersey in Mid April during the height of the pandemic. When the driver showed up at my new place he had 2 double pallets worth of freight in the box truck that he could not remove. Not only was I disrespected for nearly 2 hours by this driver, he requested that my unloaders lift my stuff over their head and walk over pallets to unload, proceeded to tether his pallets to a railing on my loading dock and drive forward, had to then take the freight to New York City to drop off in order to be able to unload my stuff, leaving me to wonder for hours if he was going to steal my stuff or expose it to the virus, and then returned at 9pm to have 3 men in and out of my apartment at late at night because of all of it. In addition my bar cart, coffee table, and bed frame were damaged to the point that they could no longer be used.

The third parties that bell hops use to complete their moves do not have any regard for ensuring your stuff is not damaged, your safety, or any one who may be helping you's safety.

Move size: 1 Bedroom Home Service cost: $4250

I wouldn't recommend bellhops to any friends or neighbors. We had the worst experience. Our movers were late, one of them didn't wear a mask, and they were painstakingly slow. I was told that bellhops was a white glove experience, it was quite the opposite. One of the movers left halfway into the job because he borrowed his mom's car to get to the job and she needed it back. That left one mover to move everything for about three hours. I called the company for them to send someone else, they sent him, and then he left 30 minutes later. He eventually came back and the two of them finished the move. EIGHT HOURS and $1,400 for a one bedroom apartment. Did I mention that I moved less than one mile away? Truly ridiculous. They also broke the elevator. In the end, customer service refunded SOME of my money, but I will never get the time wasted or the anxiety back. If you're looking for movers, please, look elsewhere.

Move size: 1 Bedroom Home Service cost: $1400

11/15/2019 They broke my king size headboard in half. Admitted it. Sat headboard on sloped driveway and stood around chit chatting while it fell over. It should have been wrapped and secured. Filed claim. They offered $60 for repair. It's an antique bed worth over $2000. Truck showed up 30 minutes after movers. Truck lift broke. Had to wait on 2nd truck. They won't return my calls. Poor standards. Do not use.

12/19/2019 This just gets better. They now offer $150 for the repair that costs $215 and gave me until December 23, 2019 to either take the deal or walk away. It costs $65 for me to file civil claims suit.

12/19/2019 I filed a claim with the Better Business Bureau. They would rather be trashed thru social media and go to small claims court over $65 difference. Shows you what kind of integrity these people have, or lack thereof.

Move size: 4 Bedroom Home Service cost: $889

If I could give a zero I would. This was absolutely the worst experience ever. They sent a team of inexperienced children who didn't even come prepared to disassemble furniture, didn't use dolly or safety gear, didn't wear masks, were just there to run the clock and scam us. You better take two trucks even if you don't need it or your stuff will be left because they don't do their jobs and the company won't take responsibility for it. They didn't wrap or protect any of our brand new furniture and damaged all of it. They will not give you what the damages are worth and will not negotiate even though they break the contract and will just send you to collections. No customer service, just a scam company run by kids who could care less about you or your belongings. Too many complaints with BBB, don't use this company!

Move size: 3 Bedroom Home Service cost: $4700

DO NOT USE THIS COMPANY -- I had a deplorable experience with BellHop. They are using the old bait and switch… estimate 4hrs at an attractive price, use an inexperienced team thereby doubling the time and cost at the risk of your pockets and your belongings.

I used the company on October 16th 2021 to move 45 seconds away (literally) from one apartment building in the same complex to another. I was quoted 3 – 4 hrs based on the furniture and belongings. It took the team, 4 hours to load up the truck from the first location. What should have been a 3 maybe 4 hour move, turned into an 8 hour move resulting in thousands of dollars worth of damage: a broken 55” TV, broken bed frame, broken fireplace TV stand, severely damaged bedroom suit, damaged dining room table, scratched and deeply chipped bookcase, broken lamp. Additionally, the items that had to be disassembled and reassembled at the new location were not reassembled correctly… HORRIBLE EXPERIENCE. DO NOT USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $199